Art Channel Galleries :: Changing The Way The World Buys and Collects Art :: Policies

Overview

Return of Products - General Information

Quick Summary:

1.	All returns must be unopened and in resalable condition.
2.	All returns must be made within 30 days of purchase.
3.	Customer Service must issue a Return Merchandise Authorization (RMA) number prior to any return.
4.	Return of initial order will cancel the Associate Member's activation.
5.	Damaged or defective merchandise may be returned for replacement only and is subject to inspection.

RMA Required:

1.	The products being returned must be linked to a specific order placed on the ACG Associate Member's personalized website.
2.	The products must be unopened, and in resalable condition.
3.	The products must be returned within the 30 day return period, and must be returned within two weeks of the RMA being issued.
4.	All products must be insured and shipped appropriately to avoid loss or damage during shipment. It is important to insure the products when you ship, product back to ACG so if product is lost or damaged during the shipping process the products cost will be covered by the shipping company.
5.	The Customer Service representative will instruct the ACG Associate Member or Preferred Customer to include the RMA number on the package being returned. The RMA should be visually displayed on the outside of the package. The ACG Associate Member's or Preferred Customer's name, ID number, order number, and a list of the products being returned should be included on a packing slip inside the package.

The ACG Associate Member or Preferred Customer can then ship the products back to the address specified by Customer Service. There will be no exceptions. Shipping costs are the responsibility of the ACG Associate Member or Preferred Customer.

Click here for the RMA refund request.